Privacy Notice
At Business Gas Lite, safeguarding your personal information and maintaining your privacy is a key responsibility we take seriously. This policy outlines the personal data we may collect, how it’s utilized, and your associated rights. Should you need further details or clarification, please contact us at privacy@britishgaslite.co.uk.
Data We Collect
We gather personal information when you engage with us, such as when you:
- Enter into a contract or agreement with us
- Communicate via email, phone, or online chat
- Complete surveys or take part in competitions
- Register or use our online services
- Interact with our website, mobile app, social media, or receive our marketing content
- Access energy usage tools, request support, or file complaints
The information collected may include:
- Contact details like name, address, phone, and email
- Recordings of calls and copies of messages
- Responses to feedback or surveys
- Communication logs between you and our team
- Usage behavior of our platforms and services
- Device data, location, and browsing history
If you’re a sole trader or operate as a partnership, we may also process data including:
- Information used to verify identity and prevent fraud
- Financial records and payment preferences
- Marketing consents and preferences
- Account activity and payment records
- Insights into customer lifestyle or behavior trends
How We Use Your Information
We rely on different legal grounds to handle your data:
To Fulfill a Contract with You
- Supply you with services
- Arrange billing, payments, and credit assessments
- Address complaints and manage your account
- Install, monitor, and maintain metering equipment
- Track and analyze energy usage
To Comply with Legal Responsibilities
- Assist during emergencies and prevent fraud
- Provide necessary data to OFGEM or law enforcement
- Respond to consumer rights inquiries
- Conduct internal or regulatory audits
For Our Legitimate Business Interests
- Enhance customer service and support
- Promote our products and services
- Identify fraudulent activity or misuse
- Train employees and monitor performance
- Study and analyze service interactions
- Address legal claims and disputes
Where You’ve Given Consent
- To participate in reward and loyalty programs
- To receive promotional communications tailored to your interests
We may also use anonymized or combined data for research, product development, statistical analysis, and service testing.
Where We Get Your Data
Your data may come from:
- You directly when contacting or transacting with us
- Centrica Group companies
- Authorized service providers
- Connected smart devices or meters
- Credit reference agencies
- Public or private databases, including social media
- Your landlord or housing provider
Who We Share It With
We may disclose your data to:
- Other Centrica Group entities
- Regulatory authorities and government agencies
- Marketing platforms like Google, Meta, or Microsoft
- Authorized engineers and service teams
- Brokers and third-party suppliers
- Fraud prevention services
- Market research or audit partners
- Ombudsman and dispute resolution bodies
- Legal representatives when required
- Authorized data processors working under contract
Marketing Preferences
We may send marketing updates via email, SMS, phone, or mail. You can opt out anytime by:
- Contacting us via our website chat
- Clicking the unsubscribe link in emails
- Replying “STOP” to SMS messages
Advertising and Cookie Use
When you visit our website, we may:
- Collect anonymous data for analytics and site improvements
- Personalize ads based on your preferences if you’re logged in
- Serve relevant ads on external sites using cookies and hashed identifiers
International Transfers
When necessary, your personal data may be transferred to locations outside the UK. In such cases, we ensure appropriate safeguards like Standard Contractual Clauses are in place to protect your rights and information.