If we’ve got something wrong, let us know so we can put it right. We want to make sure we’re giving our customers the best service possible. But sometimes things can go wrong. If this happens, we want to put things right for you as quickly as possible and learn from your feedback.
Are you unhappy with business gas lite?
We are sorry to hear that our service has disappointed you. Please let us know what we can do to help and we will endeavor to change this for you.
- Sort out any of your queries and complaints within 5 working days.
- Exceed the standards of customer care stipulated by organizations such as Ofgem and Citizen’s Advice.
We work hard to make certain that our sales and marketing people meet the high standards of customer care described above. If you feel that you have been misled or treated unprofessionally, please do not hesitate to get in touch. We take complaints of this kind very seriously and will investigate thoroughly.
Business gas lite is just starting out, so currently we have no past reports to share. These will be coming soon and will adhere to the relevant Ofgem standards.
If you would like to give us feedback on our complaint’s procedure, either on what we did well or that we can improve, then do not hesitate to contact us. We are constantly finding ways to improve so that our customers, like you, can get the most out of our service.
What will happen?
Step one – contact us to let us know what’s happened and what you want us to do to put it right.
Step two – we’ll acknowledge your complaint and work with you to resolve it as quickly as we can.
Step three – we’ll let you know what’s been done and will ask your permission to close the complaint.
If you’re still unhappy with the outcome of your complaint or it’s taken us longer than eight (8) weeks to resolve, you have the right to take matters further. You can do this by contacting the Energy Ombudsman.
Let us know if you have an issue
Our expert team will try to resolve it straight away wherever possible. We’ll say sorry if we’ve made a mistake, explain what went wrong, and fix any issues.
Phone: 0333 2422 297
Email: cs@businessgaslite.co.uk You can email us about your query with your account details and contact information. A member of our team will get back to you as soon as possible.
Chat: If a webchat agent is available, you’ll see an icon at the bottom right of your screen. Click on it to chat to one of our team.
Post: You can write to us at: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
- We’ll need to respond to your complaint, so please make sure you provide details of how you can be contacted.
- Please tell us about any problems and what we can do to put things right
- We’ll investigate fully and let you know what will happen next
- Please be aware that some account issues can take time to fix – so until we’ve sorted your problem, we recommend you keep making regular payments to cover your energy usage.
Your Business Gas Lite Complaints Team
The complaints team are dedicated to making sure problems are resolved so that you feel happy and satisfied with us. We aim to:
The Ombudsman
To contact the Ombudsman:
Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624
Email: enquiry@ombudsman-services.org
Further information
Get help with an energy problem
You can get help with energy problems. This includes issues with your bills or meters, or if you’re struggling to pay for the energy you use.
If you live in England or Wales, go to citizensadvice.org.uk/energy or contact the Citizens Advice consumer service on 08082231133. Calls are free.
If you live in Scotland, go to energy advice. scot or contact Advice Direct Scotland on 08081968660. Calls are free.
Citizens Advice and Advice Direct Scotland are the official sources of free and independent energy advice and support.